In general, customer service skills rely heavily on problem-solving and communication.Customer service is often considered a “soft skill,” including traits like active listening and reading both verbal and nonverbal cues. r/AskReddit is the place to ask and answer thought-provoking questions. Still, the most important thing is to stay yourself and give your genuine answer. That’s why it’s so important that front-line employees are included in the decision-making process at every level of the company. A positive brand reputation is essential for a company’s long-term success. Customer service interview questions like this come up regularly in interviews for all types of customer service jobs. Great customer service is just that, service to the customer. Exceptional customer service means that you go above and beyond what the member expects, you take that extra step to make them feel that you understand what they are going through and you want this to be the best experience they have ever had. My dentist just asks about my personal life and tries to relate; however, she doesn't ask questions when she's working on my teeth, so that's a plus. I don't know if that is a bit counterintuitive but last week when I got my braces adjusted I was given a coke and a cookie. If a company is going to trust you to represent their clients well, they’ll want to know your overall philosophy on … That might sound obvious, but the way you define it has a big impact on a variety of business decisions: how you structure your customer support organization, what team goals you set, and how individual reps talk to customers on a daily basis. I dispatched a plumber. Here are some things to keep in mind when answering this question: Define good customer service. He provides treats to his patients.. I think I can weigh in. What Does Customer Service Mean to You? And a plus if everyone is likable; Won't ever have to worry about going at specific times or finding a new location (brand) or store. He really knows how to make people happy. A customer is a person who buys goods or services from the service provider. Each customer has their own preferences for which channels they want to interact with you on, those organizations that collect and listen to their Voice of the Customer data are ensuring they are where they need to be to support their customers best. r/AskReddit is the place to ask and answer thought-provoking questions. It’s cost effective, easy to use, and has all the features you team needs to provide simply amazing service. #4: Hybrid Capabilities. Customer service has a huge impact on your business — it is cheaper to retain your existing customers than to find new ones. I watched Netflix while getting work done. Customer-obsessed companies ensure that the voice of the customer is present, listened to, and acted on at every important meeting, and not simply acknowledged by someone with the title of Chief Customer Officer. Cookies help us deliver our Services. Have good interview answers prepared. By using our Services or clicking I agree, you agree to our use of cookies. You'll also find the complete text of the video below: Also, processing a return or service cancelations no questions asked. He will jam out with patients on his acoustic. When you're here you try to treat the person on the phone as if they were family. It also involves listening carefully to customer wants and concerns. Great customer service is just that, service to the customer. A great customer service company doesn't point the finger--it figures out what the solution is regardless of whose fault the problem is and makes the customer happy. All of these things help me get in front of problems before they become problems. Excellent customer service is defined by consistency. Role playing is a great way to teach customer service skills, with one staffer playing the role of the customer, the other, the employee. When you're here you try to treat the person on the phone as if they were family. Great customer service. I'm sitting in my overnight customer service job right now. You can fool me once by providing an exceptional experience on a single event. Your results will speak for themselves and people will want to work with you because you are the best at what you do. What Does Great Customer Service Mean To You? Ongoing customer service training should be based on real-life examples. The short answer is, “making sure the customer is happy.” A longer answer is, “ensuring the customer or client is satisfied with the product or service provided.” Your interviewer wants to know what you consider quality customer service. Great customer service means you are not treating the customer experience as one-size-fits-all. Customer service involves being a kind, courteous, and professional face for the company. It does not happen often, however it does happen from time to time and closing the gap between poor customer service and excellent customer service is … In fact, acquiring new customers can cost you … Excellent customer service means that you actively seek out the opportunity to deliver more than the standard. Customer service skills are traits and practices that equip you to address customer needs and foster a positive experience. For me, its when the person makes me feel at ease, safe and respected. Customers, in general, don’t ask for much. Use your definition to your advantage He just won the best dentist in the county of a million people. If you can’t be a team player, you are not going to find the best customer service job. r/AskReddit is the place to ask and answer thought-provoking questions. The short definition of customer service is making sure the customer is happy. Elements of Good Customer Service There are tips and rules and trends and not enough time to absorb it all. He offer coffee, soda, candy, and other stuff that dentists don't look too highly of. Each and every day. It means thoroughly listening to your customers when they tell you what they need. Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. But they do go elsewhere if their preferred source fails to do the following: 1. Other dentists could learn a few things from him. “Customer service to me means guiding customers on how to use our product, in a speedy, friendly, and informative manner, and constantly iterating on the feedback we get.” … or whatever the end result is in your case. 1. Deliver your customers truly “World Class Customer Service” and you will find that growing your company and landing new clients will come easily. We arrived at an amicable solution and we then conveyed to the custie our plan that she was more than satisfied with. Press question mark to learn the rest of the keyboard shortcuts. Learning to improve your functions in order to improve your customers. Provide personal, needs-tailored, consistent and professional service 2. I’ve always been a firm believer that if I can save my customer money and no gouge them, or help our their operational costs, and have integrity doing that, that my success rate goes through the roof (I’m an operations manager), New comments cannot be posted and votes cannot be cast. Hours later, it's back. 9-8am. Social Media as a Customer Service Channel “The emergence of social media has given consumers a whole new way to interact with the brands they love — and a forum to complain when brands disappoint. Working well with others is an essential skill for being successful. well to me customer service is based off of team support and how much of a team player you are. The longer version is to ensure the customer or client is satisfied with the product or service provided, and with the sales, delivery, installation, use, and other components of the purchasing process. Duh!” You want your answer to include some elements of: 1) Attitude 2) Problem-solving 3) Product awareness 4) Efficiency “Customer service means going above and beyond to keep the customer happy, whether that means answering any questions they have or resolving issues with a positive attitude. . His staff is great as a result. I do this by really understanding the product and my customers’ needs—keeping in touch regularly, regular checks on progress, understanding the clients’ goals. Friendly, polite, focused on the customer (not chatting to their team mates), efficient, honest about products and appear to be happy to be at work. What Does Customer Service Mean To You? The ChiComm Team Answers. Press J to jump to the feed. The prospective employer wants to know that you have the right approach to providing good customer service. Netlfix. Excellent customer service goes beyond doing precisely as your expected, and it's more than having a smile on your face when the customer is looking. This may also refer to any potential buyer. It is asked to evaluate: When an employee focuses on his or her job more than trying to be nice and make small talk with me. I went to Dave & Buster's for the first time tonight. We've learned a lot over the years about what it takes to make customers happy - and we created this video to share what we've learned about great customer service skills. I call the hvac tech AND the plumber for a lil 3way action over the phone to discuss wtf is going on with this place. Good customer service takes team work. “Customer service means serving the customer. There are hundreds of studies and stats. How you describe your customer service skills can mean the difference between getting the job and not getting the job. Cloud-based Premier Contact Point is the right solution for contact centre customer service teams of 10 or more to efficiently deliver customer service excellence. When you’re working to serve the needs and preferences of customers, you get to learn the ins and outs of what they’re looking for. He posted on Reddit in the first telling them to record a video, just mention some useless information and to dance. 9-8am. This shows in how you talk to them and how well you follow through. My dentist is a great example of great customer service. What does good customer service mean to you? Press question mark to learn the rest of the keyboard shortcuts. The definition of customer service. When employers ask “What does customer service mean to you?” in an interview, they’re looking to determine whether your definition of customer service aligns with their organization’s expectations. (A waiter taking my order instead of asking how I am, what lovely weather we are having, etc). Today I had a woman call me saying her ceiling was leaking water. So if you are in search of the answer to “What does customer service mean to you?” Netflix would be self-explanatory for you. When it comes to customer service, it’s possible to overthink it. Customer Service Definition Customer service (or customer support) is the assistance provided by store’s representatives to its clientele during the consumer buying processes. New comments cannot be posted and votes cannot be cast. His job application process was just ridiculous. I dispatch an hvac tech, he fixes the problem. This shows in how you talk to them and how well you follow through. It’s a reasonable question. When you’re leading a customer support team, it’s critical to know what good customer service means to you and your business. Offering amazing customer service is important if you want to retain customers and grow your business. I'm sitting in my overnight customer service job right now. 29.6m members in the AskReddit community. The reason you want to be in customer service and what customer service means to you should go hand-in-hand. I think I can weigh in. Consistent Customer Service Excellence Relies on the Right Technology. I'm there to return or cancel anyway, so stop badgering me with questions or alternatives. You sound like a manager and what they want to see in their employees. Customer service means anticipating problems before they even come up. He replaced the annoying overhead lamp with a computer monitor and it was fantastic. Thorough research won’t give you a one-size-fits-all answer to the ‘what does customer service mean’ question, but it will point you in the right direction. She calls back, the leak is back, I contact the plumber he says he thinks it's hvac. There are psychology lessons and technology options that help us assess our customers’ feelings and feedback. If you’ve been in business for a few years, then you’ve no doubt got your own tips for great customer service. My friend lost his PowerCard and reciept, and the floor manager handed him a new one (which was worth $12) no problem. Press J to jump to the feed. When applying for a customer service job, one question is almost inevitable: “What does customer service mean to you?”. In this sense, support teams represent companies, speak on their behalf and handle the following issues: provide additional information about the product/service, I hang up and I pick up my controller and get back to my game, Witcher3. There are many components to customer service, and you need all of them to truly satisfy customers. No, I’m not actually talking about a cyborg (Sorry!). And people will want to be in customer service job other dentists could learn a things... Deliver more than the standard with patients on his or her job more than trying to in! 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